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Refund and Returns Policy

Return & Refund Policy – Smart Book Deal

At Smart Book Deal, customer satisfaction is our top priority. We aim to provide a smooth, transparent, and trustworthy shopping experience with every purchase. Please read the following policy carefully to understand our return and refund process.

Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, in its original condition, and returned with all original packaging.
  • A valid proof of purchase (order confirmation or receipt) is required for all return requests.

Return Window

This includes information you voluntarily provide when placing an order, creating an account, or contacting us:

  • Customers may request a return within 15 days from the date of purchase.
  • Return requests submitted after 15 days will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund, including but not limited to:

  • Gift cards
  • Downloadable digital products or eBooks
  • Items marked as “Final Sale”
  • Opened, used, or damaged consumable products

We recommend reviewing your order carefully before completing your purchase.

How to Initiate a Return

To start a return request, please contact our customer support team at:

📧 Email: support@smartbookdeal.com

Once your request is reviewed and approved, you will receive detailed return instructions, including the return shipping address and next steps.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless:
  • The item received is damaged or defective, or
  • The return is due to an error on our part.

We strongly recommend using a trackable shipping method.
Smart Book Deal is not responsible for items lost or damaged during return transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear supporting photos.

We will arrange a replacement or full refund at no additional cost.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Processing times may vary depending on your bank or payment provider.

Bulk Order Return Policy

  • Returns for bulk or wholesale orders exceeding $1000 are generally not accepted due to the nature and volume of such purchases.
  • If any items in a bulk order arrive damaged or defective, we will assist with an exchange or replacement.

Website Applicability

This Return & Refund Policy applies only to purchases made through:

🌐 https://smartbookdeal.com

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