Return and Refund Policy

Return & Refund Policy

Last Updated: March 23, 2026

We want you to be happy with your purchase. If something isn't right, here's how we handle returns, exchanges, and refunds at SmartBookDeal.com. We only sell physical books — no ebooks or digital products.

Return Window

You have 30 days from the date of delivery to request a return.

Return Condition

To be eligible for a full return, the book must be in its original condition — unread, unmarked, undamaged, and with all original packaging intact.

Books that have been written in, highlighted, bent, torn, or damaged in any way by the customer are not eligible for a full return.

Partial Refunds

If a returned book shows minor signs of handling but is not in its original unused condition, we may offer a partial refund at our discretion. The amount will depend on the condition of the book when we receive it.

How to Start a Return

Email us at support@smartbookdeal.com or call us at (617) 385-3847 with your order number and the reason for your return. Once your return is approved, we will send you a prepaid return shipping label by email. Simply pack the book, attach the label, and drop it off with the carrier. You do not need to pay anything for return shipping.

Return Shipping Address

Once your return is approved, send the book back to:

SmartBookDeal — Returns 21938 102nd Ave Queens Village, NY 11429 USA

Please do not send returns without contacting us first. We need to approve the return and send you a prepaid label before you ship anything back.

Exchanges

If you'd like to exchange a book for a different title or edition instead of a refund, let us know when you reach out. We will do our best to process your exchange as quickly as possible. The same 30-day window and return condition rules apply for exchanges.

Wrong Book Shipped

If we made a mistake and sent you the wrong book, contact us right away. We will ship the correct book to you at no extra cost and send you a prepaid return label to send back the wrong one. You will not be charged anything for our error.

Refund Process

Once we receive your returned book at our address and confirm it meets our return conditions, we will process your refund within 7 business days. Refunds are issued to your original payment method. After we process the refund, it may take a few additional business days for the amount to appear in your account depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned for a full refund:

Books that have been read, written in, highlighted, or marked in any way. Books with damaged covers, bent pages, or missing packaging caused by the customer. Returns requested after the 30-day return window has passed.

Contact Us

If you have any questions about returns, exchanges, refunds, or anything else about your order, get in touch with us.

Email: support@smartbookdeal.com Phone: (617) 385-3847

SmartBookDeal 21938 102nd Ave Queens Village, NY 11429 USA