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If you have an issue or question that requires immediate assistance, you can email us and we will get back to you within 20-36 hours.
FAQs
Q: How long will it take to receive my order?
A: We take 1–2 business days to process your order and then it takes 3–5 business days for delivery. So from the day you order to the day it arrives, expect around 4–7 business days.
Q: How much does shipping cost?
A: Nothing. Shipping is free on every order. There is no minimum purchase amount and no shipping charges will be added at checkout.
Q: Will I get a tracking number for my order?
A: Yes. As soon as your order ships, we will email you a tracking number so you can follow your package until it arrives.
Q: Do you offer express or overnight shipping?
A: No. We only offer free standard ground shipping right now. There is no faster shipping option available.
Q: Do you ship to P.O. Boxes or military addresses?
A: No. We cannot deliver to P.O. Boxes, APO, or FPO addresses. Please make sure you enter a physical street address when you place your order.
Q: Where do orders ship from?
Orders are shipped from within the United States. Returns go to our U.S. returns address in Queens Village, NY.
Q: My package was lost in shipping. What should I do?
Email us at support@smartbookdeal.com with your order number. We will review the tracking information and arrange a replacement or refund.
Q: My book arrived damaged. What do I do?
A: Contact us with your order number and we will ship a new copy to you at no charge. If the damage happened during shipping, that is on us to fix.
Q: Can I change my shipping address after I've placed my order?
A: Contact us as soon as you can. If the order has not shipped yet, we can update the address. Once it is already on the way, we may not be able to make changes.
Q: How do I return a book?
A: Email us at support@smartbookdeal.com or call us at (617) 385-3847. Tell us your order number and why you want to return it. Do not send anything back before contacting us. Once we approve the return, we will email you a prepaid return shipping label.
More Questions
Q: Where do I send my return?
A: Once your return is approved, send the book to:
SmartBookDeal — Returns
21938 102nd Ave
Queens Village, NY 11429
USA
Do not send anything back without getting our approval and prepaid label first.
Q: You sent me the wrong book. Now what?
A: That is our mistake and we will fix it. Contact us and we will ship the correct book to you right away at no cost. We will also send you a prepaid label to return the wrong book. You will not pay a single penny for our error.
Q: How long does it take to get my refund?
A: After we receive your returned book and check its condition, we process the refund within 7 business days. Once processed, it may take a few more business days to show up in your account depending on your bank or payment provider.
Q: Can I return a book after 30 days?
A: No. We can only accept returns requested within 30 days from the date of delivery. After that, we are unable to process a return or refund.
Q: Do you sell ebooks or digital products?
A: No. We only sell physical books. We do not sell ebooks, PDFs, or any kind of digital downloads.
Q: How do I contact you?
A: You can reach us anytime.
Email: support@smartbookdeal.com
Phone: (617) 385-3847
SmartBookDeal
21938 102nd Ave
Queens Village, NY 11429
USA